Returns & Exchanges
We offer a 7-day return policy for store credit only, which means you have 7 days after receiving your item to request a return for store credit.
Items that are listed at discounted prices, on sale/clearance, and/or list "Final Sale" will not qualify for store credit or any type of return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with sanitary liner (if applicable), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Online Orders & Returns
To start a return, please send an email to firstname.lastname@example.org . We will then reply with instructions on how to process the return. If the item qualifies for a return we will then have you send in the item(s). Once the items are received and inspected you will receive an E-Gift card with the store credit of the item. Please note, we do not issue refunds to original forms of payment, all refunds are made in the form of store credit.
All in-store purchases should be returned or exchanged at the location of purchases. We are not able to accept exchanges/returns for store credit for items at different locations due to some items being exclusively available at select stores.
Damages and issues
Please inspect your order upon reception and contact us within 7-days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2BDesired will not be held responsible for any packages that may become lost or stollen while in the care of the United States Postal Service/DHL/UPS. Please contact your local post office/postal carrier for further instructions on how to resolve the issue. Unfortunately, we have no control over the package/goods once it has been dropped off and accounted for at your local postal carrier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products or skin care products/gels). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please feel free to contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are not able to hold any items for exchange purposes.
Refunds (Eligible for store credit only)
We will notify you once we’ve received and inspected your return, and let you know if the refund for store credit was approved or not. If approved, you’ll be issued a gift card with the appropriate store credit amount that reflects the returned item(s).