Returns & Exchanges

We offer a 14-day return policy for store credit only, which means you have 14 days from the date your order is delivered to request a return for eligible items.

Please note that we do not issue refunds to the original form of payment. Approved returns are issued as store credit in the form of an electronic gift card.

Items marked at discounted prices, sale items, clearance items, or products labeled Final Sale are not eligible for return, exchange, or store credit.

Return Eligibility

To qualify for a return, items must be:

  • Unworn, unused, and in original condition

  • Returned with original tags attached

  • Returned with original packaging

  • Returned with sanitary liner intact (if applicable)

  • Accompanied by proof of purchase or order confirmation

Any item returned that does not meet these requirements may not be accepted.

Online Orders

To begin a return for an online order, please contact us within 14 days of delivery:

📧 2bdesiredinfo@gmail.com
📞 (808) 682-2906
🕒 Customer Care Hours: Monday–Friday | 8:00 AM – 12:00 PM HST

If your item qualifies, return instructions will be provided. Once the returned item has been received and inspected, approved store credit will be issued by email in the form of an electronic gift card.

Please note that original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless otherwise approved.

In-Store Purchases

All in-store returns or exchanges must be completed at the original purchase location.

Due to inventory differences and exclusive product availability between stores, items purchased at one location may not be returned or exchanged at another location.

Exchanges

The fastest way to secure a different size or style is to return the eligible item for store credit and place a new order separately.

We are unable to hold merchandise for exchange purposes.

Damages or Order Issues

Please inspect your order upon arrival and contact us within 7 days of delivery if your item is defective, damaged, or if you received the wrong item.

We will review the issue and work with you to determine the appropriate resolution.

Shipping Responsibility

Once an order has been accepted and scanned by United States Postal Service, UPS, or DHL, 2BDesired is not responsible for lost, stolen, delayed, or misdelivered packages.

For carrier-related issues, customers must contact the shipping provider directly using their tracking information.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Final Sale items

  • Gift cards

  • Custom or personalized orders

  • Beauty, skincare, or personal care products

  • Special order merchandise

Store Credit Approval

Once your return is received and inspected, you will be notified by email regarding approval.

Approved returns will receive store credit for the eligible item value only.