Shipping & In-Store Pickup
Please allow 1–3 business days for order processing prior to shipment or pickup readiness. Once your order has been processed and a shipping label has been created, you will receive a tracking number by email for reference. Tracking updates may take a short time to appear once the package has been scanned by the carrier.
Shipping transit times vary depending on the shipping method selected at checkout and the destination of your order.
Orders are processed Monday through Friday, excluding weekends and major holidays. Most orders are shipped via the United States Postal Service (USPS), with select shipments sent through UPS or DHL when applicable.
Please note that orders placed during high-volume launches, promotions, holidays, or special release periods may require additional processing time.
Shipping Policy
Please ensure all shipping information is entered accurately at checkout. 2BDesired is not responsible for delays, failed deliveries, or returned packages due to incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an incorrect or undeliverable address, original shipping charges are non-refundable. Any additional shipping fees required to resend the package will be the responsibility of the customer.
Once an order has been accepted and scanned by the shipping carrier, 2BDesired is not responsible for lost, stolen, delayed, or misdelivered packages. For delivery-related concerns, we recommend contacting the shipping carrier directly using your tracking number.
We reserve the right to cancel any order flagged for suspicious activity, payment verification concerns, or inventory discrepancies.
In-Store Pickup
Orders selected for in-store pickup will receive an email notification once they are ready for collection. Please wait until you receive your Ready for Pickup confirmation email before arriving, as processing times may vary depending on inventory location.
Pickup orders must be collected from the location selected at checkout. Please have your Ready for Pickup email and a valid government-issued photo ID matching the name on the order available when collecting your order.
Fulfillment Center / Warehouse Curbside Pickup
Orders selected for pickup at our 2BDesired Fulfillment Center / Warehouse are available through curbside pickup only.
Pickup Address:
2045 Lauwiliwili St., Suite 1202
Kapolei, HI 96707
Once you have received your Ready for Pickup email, you may visit our Fulfillment Center during the pickup hours listed below.
When you arrive:
- Park in one of our designated curbside pickup stalls.
- Remain inside your vehicle.
- Scan the QR code located on the designated parking stall and follow the instructions provided.
- Have your Ready for Pickup email available for verification.
- Call our 2BDesired Fulfillment Center at (808) 682-2906 to let our team know you have arrived.
- A member of our team will bring your order directly to your vehicle.
Please do not enter the warehouse for order pickup. Customers should remain in their vehicle while our team retrieves and delivers their order.
Fulfillment Center / Warehouse Hours:
Monday–Friday | 8:00 AM–3:00 PM HST
Our Fulfillment Center is closed on weekends and major holidays.
If you have any questions regarding your pickup order or need assistance upon arrival, please call our Fulfillment Center at (808) 682-2906.
Need Assistance?
For order, shipping, or pickup-related questions, please contact our 2BDesired Fulfillment Center / Warehouse:
📧 2bdesiredinfo@gmail.com
📞 (808) 682-2906
🕒 Monday–Friday | 8:00 AM–3:00 PM HST
Closed weekends and major holidays.
