Hiwa Cover-Up

To insure your bikinis remain vibrant and true to color, bikinis should be hand washed with cold water, mild soap (without moisturizers), and air dry on flat surface (avoid hang drying as it may cause the bikini to stretch)

Avoid sitting on or rubbing the swimwear against rough surfaces to insure the quality of the bikini

If possible, rinse off after taking a dip in the ocean or pool. Fresh water is always best for keeping your bikini colors fresh and vibrant!

Avoid laundry detergent and mixing your swimwear with colors when washing (colors from other clothing may bleed and stain the swimwear)

Keep oils, tanning lotions, tinted sunscreens and moisturizers away from the bikinis as it may stain the swimwear. Stay away from heavily chlorinated pools.

Activewear: Do not tumble dry in dryer, hang dry to ensure quality

Waist Belts & Sweat Belts: Hand wash with mild soap & lay flat or hang dry

Please allow 1-3 business days for our order processing time. Once the order has been processed and the shipping label has been created, you will receive a tracking number that corresponds to your order. Please refer to the tracking number for shipping updates. Shipping times will vary depending on the shipping method chosen at checkout.

Orders are processed 7 days a week and shipped Monday through Friday

Majority of our orders are shipped via USPS mail (please see their website for the latest updates with COVID-19)  https://www.usps.com

Please note:

It is very important to fill out your shipping information accurately. 2BDesired Swimwear will not be held responsible for undelivered packages due to incorrect shipping information filled out by the customer upon checkout.

 2BDesired will not be held responsible for any packages that may become lost or stollen while in the care of the United States Postal Service/DHL/UPS. Please contact your local post office/postal carrier for further instructions on how to resolve the issue. Unfortunately, we have no control over the package/goods once it has been dropped off and accounted for at your local postal carrier.

For any questions/concerns feel free to email us at 2bdesiredswimwearhawaii@gmail.com

We offer a 14-day return policy for store credit only, which means you have 14 days after receiving your item to request a return for store credit.

Items that are listed at discounted prices, on sale/clearance, and/or list "Final Sale" will not qualify for store credit or any type of return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with sanitary liner (if applicable), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Online Orders & Returns
To start a return, please send an email to 2bdesiredinfo@gmail.com . We will then reply with instructions on how to process the return. If the item qualifies for a return we will then have you send in the item(s). Once the items are received and inspected you will receive an E-Gift card with the store credit of the item. Please note, we do not issue refunds to original forms of payment, all refunds are made in the form of store credit.

In-Store Purchases

All in-store purchases should be returned or exchanged at the location of purchases. We are not able to accept exchanges/returns for store credit for items at different locations due to some items being exclusively available at select stores.

Damages and issues
Please inspect your order upon reception and contact us within 7-days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2BDesired will not be held responsible for any packages that may become lost or stollen while in the care of the United States Postal Service/DHL/UPS. Please contact your local post office/postal carrier for further instructions on how to resolve the issue. Unfortunately, we have no control over the package/goods once it has been dropped off and accounted for at your local postal carrier.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products or skin care products/gels). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please feel free to contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are not able to hold any items for exchange purposes.

Refunds (Eligible for store credit only) 
We will notify you once we’ve received and inspected your return, and let you know if the refund for store credit was approved or not. If approved, you’ll be issued a gift card with the appropriate store credit amount that reflects the returned item(s).